Privacy Policy
Effective Date: February 2026 | Last Updated: March 2026
CareAgora ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our platform, website, or services.
1. Information We Collect
Personal Information You Provide
- Full name
- Email address
- Phone number
- Profile information
- Payment and billing information (processed securely via third-party providers such as Stripe)
- Messages and communications sent through the platform
Automatically Collected Information
- IP address
- Device type and browser information
- Usage data and interaction logs
- Cookies and similar tracking technologies
Third-Party Information
- Information provided by payment processors
- Verification or background-related data (if applicable)
2. How We Use Your Information
- Operate and maintain the CareAgora platform
- Facilitate connections between users
- Process payments and subscriptions
- Communicate updates, alerts, and support messages
- Improve functionality, security, and user experience
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal data.
- Payment processors and service providers
- Legal authorities when required by law
- Other users only as necessary to facilitate platform use
We may share information with:
- Payment processors and service providers
- Legal authorities when required by law
- Other users only as necessary to facilitate platform use
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal requirements, or resolve disputes.
6. Your Rights
- Request access to your personal data
- Request correction or deletion
- Opt out of non-essential communications
You may:
7. Automated Decision-Making & Artificial Intelligence
CareAgora uses artificial intelligence (AI) and automated systems to assist with caregiver-family matching, profile scoring, job recommendations, fraud detection, and content moderation. These systems analyze profile data, skills, location, availability, and other factors to generate suggestions.
- AI-generated matches and scores are recommendations only — not final decisions
- No caregiver or family is denied platform access solely based on an automated AI decision without human review
- You have the right to request human review of any AI-driven decision that affects your account or profile
- You may opt out of AI-based profile scoring by contacting Support@CareAgora.com
- AI systems are periodically reviewed for accuracy and fairness
8. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.