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Your Privacy Rights

Effective Date: February 20, 2026 | Last Updated: February 20, 2026

Privacy Policy for U.S. Residents

1. Introduction

Welcome to CareAgora. CareAgora is a marketplace platform that connects families with independent caregivers and care providers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website and services. By using CareAgora, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Profile photo
  • Care preferences and job descriptions
  • Caregiver qualifications and experience
  • Background check information (if submitted)
  • Payment and billing information (processed via Stripe)
  • Messages sent through the platform

Automatically Collected Information

  • IP address
  • Device type
  • Browser type
  • Usage data
  • Cookies and tracking technologies

Sensitive Personal Information (If Applicable)

  • Government-issued ID (for verification)
  • Background check results
  • Information related to care needs

We collect only what is reasonably necessary to operate the platform.

3. How We Use Your Information

  • Create and manage accounts
  • Match families with caregivers
  • Facilitate messaging between users
  • Process payments and subscriptions
  • Conduct background checks (if authorized)
  • Improve platform functionality
  • Provide customer support
  • Prevent fraud and enhance safety
  • Comply with legal obligations

We do not sell personal information.

4. How We Share Information

We may share information with service providers (e.g., payment processors like Stripe), background check providers (with user authorization), hosting and analytics providers, and law enforcement when legally required. We do not sell or rent user data to third parties.

5. Cookies & Tracking Technologies

CareAgora uses cookies and similar technologies to maintain login sessions, improve user experience, analyze site performance, and support marketing and advertising (if applicable). Users may adjust browser settings to manage cookies.

6. Automated Decision-Making & AI Systems

CareAgora uses artificial intelligence and automated systems for caregiver-family matching, profile scoring, fraud detection, and content moderation. Under applicable U.S. law, including guidance from the FTC and EEOC regarding AI in employment-adjacent contexts, you have the following rights:

  • Be informed when AI is used to evaluate or score your profile
  • Request human review of any automated decision that negatively affects your account or profile visibility
  • Opt out of AI-based profiling by contacting Support@CareAgora.com
  • Receive a plain-language explanation of why an AI-driven action was taken on your account

CareAgora does not make fully automated final decisions regarding account approval or rejection without human oversight.

6. Your Privacy Rights (U.S. Residents)

CareAgora is structured to comply with privacy standards under the California Consumer Privacy Act and the California Privacy Rights Act, which allows us to substantially align with privacy laws in the following states:

Virginia
Colorado
Connecticut
Utah
Texas
Florida
Oregon
Montana
Iowa
Indiana
Tennessee
Delaware
New Jersey
New Hampshire
Nebraska

Depending on your state of residence, you may have the right to:

  • ✓Request access to your personal information
  • ✓Request deletion of your personal information
  • ✓Request correction of inaccurate data
  • ✓Opt out of the sale or sharing of personal data
  • ✓Limit use of sensitive personal information
  • ✓Appeal a denied privacy request

To submit a privacy request, contact:

Support@CareAgora.com

We will respond within applicable legal timeframes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure. In the event of a data breach, we will notify affected users as required by law.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Users may request deletion of their account at any time.

9. Children's Privacy

CareAgora is not intended for children under 18. We do not knowingly collect personal information from minors.

10. Independent Contractor Disclaimer

CareAgora is a marketplace platform. Caregivers are independent providers and are not employees, agents, or representatives of CareAgora. We do not supervise, control, or direct the services provided by caregivers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.